Author Archives: IVRresource

Google Cloud Welcomes Teneo.ai as Partner, Launching Innovative Conversational IVR Plugin

By | June 5, 2023

We live in the era of multichannel communications. Even though it is now common for clients to prefer SMS or email communications, phone support is still a leading customer service channel. Recent studies show that around a half of customers still prefer voice channels for customer support purposes – and this number isn’t going to… Read More »

In a New IVR Strategy, Give Customers What They Want

By | April 24, 2023

It can seem like no one loves talking by phone these days. Instant messaging has changed the way people communicate, and as phone communication was always a challenge for introverted people, it looks like this way of communicating is losing its positions. Nonetheless, when it comes to customer issues resolution, there is no better way… Read More »

The 10 Best Call Center Software in 2021

By | February 10, 2022

Ensuring customer support satisfaction is a crucial aspect of call center operations. Studies indicate that nearly 33% of customers prefer their issues to be resolved in a single call, emphasizing the need for effective support services. If you are considering enhancing your customer support, engaging call center consultants can help minimize implementation risks and optimize… Read More »

BJ’s Wholesale Launches Automated Voice-Based Virtual Assistant for Older Shoppers

By | August 4, 2021

BJ’s Wholesale Club has released its new automated voice assistant that is going to support buyers. The new service is focused on older buyers, who often reject new technological solutions so it is aimed at replacing “robotic” IVR experience with first-class AI conversational service.  New solution was designed and produced by Everise, a well-known developer… Read More »

BPO Company Launches AI-Driven Conversational IVR Technology

By | August 30, 2019

Artificial intelligence makes many aspects of your contact center smarter today: it helps locate conversations in quality monitoring solutions, and it helps build better, more intelligence schedules. In some cases, it even drives customer chat, either handling chat responses entirely or guiding human agents to finding better answers more quickly. So why shouldn’t it add… Read More »