Category Archives: Featured Articles

Google Cloud Welcomes Teneo.ai as Partner, Launching Innovative Conversational IVR Plugin

By | June 5, 2023

We live in the era of multichannel communications. Even though it is now common for clients to prefer SMS or email communications, phone support is still a leading customer service channel. Recent studies show that around a half of customers still prefer voice channels for customer support purposes – and this number isn’t going to… Read More »

The 10 Best Call Center Software in 2021

By | February 10, 2022

Ensuring customer support satisfaction is a crucial aspect of call center operations. Studies indicate that nearly 33% of customers prefer their issues to be resolved in a single call, emphasizing the need for effective support services. If you are considering enhancing your customer support, engaging call center consultants can help minimize implementation risks and optimize… Read More »

How IVR Can Boost Profitability

By | February 18, 2019

productivity for increased profits. This pursuit is particularly pronounced in the domain of contact centers, traditionally deemed as cost centers but evolving into profit-generating hubs with the aid of modern technology. Within this technological landscape, Interactive Voice Response (IVR) stands out, offering capabilities that extend beyond the conventional “Press 1 for this, press 2 for… Read More »

What the future of Customer Service holds, as foretold by the History of Customer Service.

By | June 10, 2018

While talking about future of customer service, let’s come back to its history.  1876. This was the year Alexander Graham Bell invented the telephone. His first words that were also first words said through telephone were “Mr Watson, come here, I want to see you.’  The telephone enabled people to communicate remotely, which was also… Read More »