Yearly Archives: 2014

Beyond Verbal Communications Tackles Human Emotion Analysis

By | July 12, 2014

Emotions analytics software developer Beyond Verbal Communications is trying to analyze human emotion in the same way that many analytics programs already analyze data. According to a recent article at Tech Target (News-Alert), the Israeli-based software company believes that human emotions are readily available for analysis and that businesses need to know how people speak,… Read More »

A Patent-Pending Application Programming Interface, SpeechOne API Launched

By | June 18, 2014

Recently, SpeechTrans Inc. a recognized global leader in translation technology, presented it’s applied for patent application interface: SpeechOne API. Company officials said that SpeechOne API will enable people to interact verbally even with digital devices that do not have microphones. The technology provides high-quality speech recognition, conversion, and translation on any device in real-time. The… Read More »

Real-Time Speech Analytics to Improve QA in Call Centers

By | June 10, 2014

Today’s call centers have multiple options when it comes to providing customer service, and each subsequent technology improves the efficiency of the center and the agents working in the facility. Until very recently, one of the processes still being performed using traditional methods was quality assurance (QA). The processes involved QA-use procedures and tools to… Read More »