When most of us think about interactive voice response (IVR), we imagine a computerized voice that routes us to the appropriate department or person within the company we are calling. A better IVR system will deliver this routing smoothly, a subpar IVR system will be clunky and make us wish we could talk to a… Read More »
The value of interactive voice response (IVR) is clear to most businesses. IVR delivers a professional image for businesses of any size, it cuts down on missed or misdirected calls, and it drives efficiency and customer satisfaction when designed right. What many businesses are less certain about is how to choose the right IVR system;… Read More »
For many years now, Rubidium has been innovating speech processing solutions for embedded applications. Its specialty has been low cost, low footprint, low power, multilingual, market-driven, voice-user interface solutions that are highly flexible and easy to incorporate in any consumer product. Is it any surprise then, that it has sold over 50 million copies of… Read More »
Emotions analytics software developer Beyond Verbal Communications is trying to analyze human emotion in the same way that many analytics programs already analyze data. According to a recent article at Tech Target (News-Alert), the Israeli-based software company believes that human emotions are readily available for analysis and that businesses need to know how people speak,… Read More »
Recently, SpeechTrans Inc. a recognized global leader in translation technology, presented it’s applied for patent application interface: SpeechOne API. Company officials said that SpeechOne API will enable people to interact verbally even with digital devices that do not have microphones. The technology provides high-quality speech recognition, conversion, and translation on any device in real-time. The… Read More »