Jacada Visual IVR Arrives to Bring Simpler Interactions to Interactive Intelligence’s Marketplace
The term “interactive voice response” (IVR) usually doesn’t include the word “visual” as it sounds somewhat out of place in this context. The first impression of an IVR system is that it is an audio-only tool, but in fact, adding visual content to the process can be very useful, particularly for mobile phones. This is… Read More »