Yearly Archives: 2015

Jacada Visual IVR Arrives to Bring Simpler Interactions to Interactive Intelligence’s Marketplace

By | June 8, 2015

The term “interactive voice response” (IVR) usually doesn’t include the word “visual” as it sounds somewhat out of place in this context. The first impression of an IVR system is that it is an audio-only tool, but in fact, adding visual content to the process can be very useful, particularly for mobile phones. This is… Read More »

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

By | February 25, 2015

Interactive voice response (IVR) systems are the first point of contact when a customer calls a contact center. However, today’s IVR capabilities extend to much deeper processes than just routing calls to the proper communication channels. Such systems are unique assistants for contact center managers to improve the quality of customer service. In particular, the… Read More »