Yearly Archives: 2022

Voice Bot and the real-time customer experience: a successful case study

By | August 19, 2022

Voice bots have transformed customer support, automating tasks like appointment booking and issue resolution, leading to real-time responses and enhanced user experience. SOGEDES, a German IT services company and INGO partner, excels in this domain, optimizing voice bot systems for seamless, human-like interactions. Using XCALLY, UniMRCP, and Google services, SOGEDES achieved real-time responses, overcoming delays… Read More »

The 10 Best Call Center Software in 2021

By | February 10, 2022

Ensuring customer support satisfaction is a crucial aspect of call center operations. Studies indicate that nearly 33% of customers prefer their issues to be resolved in a single call, emphasizing the need for effective support services. If you are considering enhancing your customer support, engaging call center consultants can help minimize implementation risks and optimize… Read More »