Voice Bot and the real-time customer experience: a successful case study
Voice bots have transformed customer support, automating tasks like appointment booking and issue resolution, leading to real-time responses and enhanced user experience. SOGEDES, a German IT services company and INGO partner, excels in this domain, optimizing voice bot systems for seamless, human-like interactions. Using XCALLY, UniMRCP, and Google services, SOGEDES achieved real-time responses, overcoming delays… Read More »