Cloud technologies are going to replace legacy on-premises solutions, and this is going to happen faster than you expected Interactive voice response (IVR) systems aren’t an exclusion, because companies have already discovered benefits of cost-saving cloud solutions that can’t be competed by old on-premises solutions. There is a list of exact reasons why businesses switch… Read More »
Genesys, a global giant in customer service and contact center software solutions, announced at G-Force Boca Raton the launch of Genesys Proactive Engagement, a comprehensive solution that improves sales efficiency for e-commerce and helps improve the rate of requests resolved on the first contact. Genesys Proactive Engagement offers companies the ability to integrate a dynamic… Read More »
The last holidays revealed an interesting trend regarding the customer behavior – it’s the fact that customers are relying on different technologies and contact channels to keep in touch with their favorite brands. Multichannel customer service isn’t something that is uncommon nowadays, yet some businesses still don’t know whether to implement such multichannel communication platform… Read More »
IVR industry is going to reach its forecasted value of almost 21 billion dollars in 2015, latest research shows. Moreover, companies that are seeking for an IVR solution prefer solutions with speech recognition technology, as it helps businesses to provide more effective self-service options and cut operational costs at the same time. IVR speech recognition… Read More »