Yearly Archives: 2023

Google Cloud Welcomes as Partner, Launching Innovative Conversational IVR Plugin

By | June 5, 2023

We live in the era of multichannel communications. Even though it is now common for clients to prefer SMS or email communications, phone support is still a leading customer service channel. Recent studies show that around a half of customers still prefer voice channels for customer support purposes – and this number isn’t going to… Read More »

In a New IVR Strategy, Give Customers What They Want

By | April 24, 2023

It can seem like no one loves talking by phone these days. Instant messaging has changed the way people communicate, and as phone communication was always a challenge for introverted people, it looks like this way of communicating is losing its positions. Nonetheless, when it comes to customer issues resolution, there is no better way… Read More »