How IVR Can Boost Profitability

By | February 18, 2019

productivity for increased profits. This pursuit is particularly pronounced in the domain of contact centers, traditionally deemed as cost centers but evolving into profit-generating hubs with the aid of modern technology. Within this technological landscape, Interactive Voice Response (IVR) stands out, offering capabilities that extend beyond the conventional “Press 1 for this, press 2 for… Read More »

How Today’s AI Bots Are Akin to IVR and Can Advance It

By | March 7, 2017

The roots of self-service bring us back to the voice channels – primarily the IVR system was the only available self-service system. Nonetheless, IVR has always been considered a “robotic” way to provide customer service, that’s why there have been numerous attempts to humanize it – and speech recognition software was the greatest one, even… Read More »