Voice Bot and the real-time customer experience: a successful case study

By | August 19, 2022
0 Comment

Voice bots have transformed customer support, automating tasks like appointment booking and issue resolution, leading to real-time responses and enhanced user experience. SOGEDES, a German IT services company and INGO partner, excels in this domain, optimizing voice bot systems for seamless, human-like interactions. Using XCALLY, UniMRCP, and Google services, SOGEDES achieved real-time responses, overcoming delays… Read More »

The 10 Best Call Center Software in 2021

By | February 10, 2022
0 Comment

Ensuring customer support satisfaction is a crucial aspect of call center operations. Studies indicate that nearly 33% of customers prefer their issues to be resolved in a single call, emphasizing the need for effective support services. If you are considering enhancing your customer support, engaging call center consultants can help minimize implementation risks and optimize… Read More »

BJ’s Wholesale Launches Automated Voice-Based Virtual Assistant for Older Shoppers

By | August 4, 2021
0 Comment

BJ’s Wholesale Club has released its new automated voice assistant that is going to support buyers. The new service is focused on older buyers, who often reject new technological solutions so it is aimed at replacing “robotic” IVR experience with first-class AI conversational service.  New solution was designed and produced by Everise, a well-known developer… Read More »

BPO Company Launches AI-Driven Conversational IVR Technology

By | August 30, 2019
0 Comment

Artificial intelligence makes many aspects of your contact center smarter today: it helps locate conversations in quality monitoring solutions, and it helps build better, more intelligence schedules. In some cases, it even drives customer chat, either handling chat responses entirely or guiding human agents to finding better answers more quickly. So why shouldn’t it add… Read More »

How IVR Can Boost Profitability

By | February 18, 2019
0 Comment

productivity for increased profits. This pursuit is particularly pronounced in the domain of contact centers, traditionally deemed as cost centers but evolving into profit-generating hubs with the aid of modern technology. Within this technological landscape, Interactive Voice Response (IVR) stands out, offering capabilities that extend beyond the conventional “Press 1 for this, press 2 for… Read More »