The value of interactive voice response (IVR) is clear to most businesses. IVR delivers a professional image for businesses of any size, it cuts down on missed or misdirected calls, and it drives efficiency and customer satisfaction when designed right. What many businesses are less certain about is how to choose the right IVR system;… Read More »
For many years now, Rubidium has been innovating speech processing solutions for embedded applications. Its specialty has been low cost, low footprint, low power, multilingual, market-driven, voice-user interface solutions that are highly flexible and easy to incorporate in any consumer product. Is it any surprise then, that it has sold over 50 million copies of… Read More »
It’s a popular notion that most customers hate IVR (interactive voice response) because they actually do not serve any purpose and instead take callers through a series of steps and music. In most cases, callers end up trying to get in touch with a live agent to clear their doubts and solve their problems. However,… Read More »
Speech Storm, a company that provides mobile voice customer service, signed an agreement with GM Voice, a producing company that creates voice prompts for business automation. This partnership is focused on helping Speech Storm to expand its customer base over the world and provide innovative IVR solutions to more businesses. Companies will cooperate to translate… Read More »
While traditional IVR solutions have been servicing customers as multifunctional and capable systems that allowed users to complete numerous customer interactions, such as check out balance, change subscription plans, booking tickets, ordering deliveries and much more, new visual IVR solutions can be even more engaging and effective in terms of customer service. A visualized menu… Read More »