Since Siri has been the only wide-used and generally available voice assistant in the world, it has been a great challenge for Apple competitors to offer a qualitative answer. Microsoft was one of those who decided to compete and it has just revealed its own voice assistant – Cortana. It is already available for Microsoft… Read More »
The last holidays revealed an interesting trend regarding the customer behavior – it’s the fact that customers are relying on different technologies and contact channels to keep in touch with their favorite brands. Multichannel customer service isn’t something that is uncommon nowadays, yet some businesses still don’t know whether to implement such multichannel communication platform… Read More »
IVR industry is going to reach its forecasted value of almost 21 billion dollars in 2015, latest research shows. Moreover, companies that are seeking for an IVR solution prefer solutions with speech recognition technology, as it helps businesses to provide more effective self-service options and cut operational costs at the same time. IVR speech recognition… Read More »